Blog and Resources

Strategies and Tools for Customer Success Leaders
Subscribe

Resources

Blog

Read This Before You Buy a Customer Success Tool (2023)

Read This Before You Buy a Customer Success Tool (2023)

Looking to buy a customer success tool? WAIT!!! There is no easy button in Customer Success. No matter how amazing a CS tool is, YOU have to put in the work to get it there. Read below to learn what to do BEFORE you buy a Customer Success Tool so you do it right the...

Customer Usage Data can Supercharge Your Customer Journey

Customer Usage Data can Supercharge Your Customer Journey

Customer usage data can seem intimidating. As Customer Success professionals, we might not be used to working with it. Thankfully, it's not as tricky as it seems - and it can be the key to nailing your customer journey! I have a confession to make: I used to hate...

This Accomplishment Tracker is my Ulitmate Career Hack

This Accomplishment Tracker is my Ulitmate Career Hack

An accomplishment tracker is the single most powerful tool you can have for your career and your bank account. I call it my secret weapon. 💸 It’s helped me get raises, new jobs, and even side hustles. But like any other weapon, you need to be trained in how to use it...

5 Easy Secrets to Employee Engagement

5 Easy Secrets to Employee Engagement

Employee engagement is nothing short of magic. It can double - even triple the impact of your customer success team. Here's what it is, and how to create engaged employees—the kind who love to come to work and give it their all. What is Employee Engagement? Being a CS...

Featured Publications

Reach out below with any questions, invitations or lavish praise.