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How to Use Data to Supercharge Your Customer Journey

How to Use Data to Supercharge Your Customer Journey

I have a confession to make: I used to hate data.  I thought it was boring. I’m interested in people, in psychology. Pivoting tables?  Not so much.  But I’ve come around, and now I can admit it:  Not only is data useful – it’s actually pretty cool. Once...

Here’s What Happens When you Stop Complaining For 3 Days

Here’s What Happens When you Stop Complaining For 3 Days

The harder leadership challenge I’ve ever done?  A 3 day fast. 🫢 Not from food - From complaining.  It had snuck up on me. For some reason, it had become the way I related to people.  I blamed it on being a New Yorker. We're all companionably grumpy with...

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