You’re a Customer Success leader. You want to help. You’re “nice”. These are all great qualities – but they can kill your department if you don’t have the right boundaries. Boundaries in Customer Success are essential. But there’s good news. Setting them...
The harder leadership challenge I’ve ever done? A 3 day fast. 🫢 Not from food – From complaining. It had snuck up on me. For some reason, it had become the way I related to people. I blamed it on being a New Yorker. We’re all...
