Build and Scale a World-Class Customer Success Department
WITHOUT Working Overtime…
Step-by-Step guidance and Systems used by Top CS Leaders to create a Revenue-Generating CS Department and career that you love!
WHY YOUR CS DEPARTMENT MIGHT BE AT RISK
WITHOUT YOU EVEN REALIZING IT
PAY ATTENTION because this is important if you don’t want to stay stuck in reactive mode — working overtime and making no progress!
Most new CS Leaders who dream of running World-Class CS Departments face one major (hidden) obstacle that always keeps that dream just beyond their reach.
Well, before I tell you, let me ask you a question. If you’re currently in a leadership role and struggling…
Or if you are stuck in the “player/coach” stage…
WHICH OF THESE APPLY TO YOU?
- I’m either in back-to-back meetings or putting out fires all day…
- I’m working myself sick but I don’t feel like I’m making any real progress…
- No one at my company seems to understand CS…
- I’m working so hard for renewals and upsells, but Sales and Product make my job impossible
- I feel like I don’t know what I’m doing… Maybe I’m not cut out for this…
I get it.
There’s so much to do. So much to learn. So many pieces of the puzzle…
How do you actually put all the pieces together?
You’re working so hard! So why is there so little to show for it? Then, all you get for an answer is: “You’ve Got to Be Willing to Hustle! This is the Culture! Work Harder!”
Great news… It’s BS.
You don’t need to work any harder or longer.
The Problem is simple…
You’ve just been focusing on the WRONG THINGS!
A CS department is built in STAGES.
There is an order of operations. Each step builds on the last. And if you build things out of order, you’re not going to get the results you’re looking for.
You only need to focus on ONE step at a time. One project. One initiative. Any more than that only gets you further away from your goals.
But it’s not your fault.
You’ve been sold on the idea that saying “Yes” to every assignment that comes your way is mandatory. To work on ten different projects at once because – that’s being a team player, right?
I’m here to flip everything you think you know about running a CS department on its head and take a machete to your calendar and your to-do list.
And nope, you’re not going to piss anyone off…
To Create your CLEAR PLAN, you must follow…
The 4 Stages of YOUR Customer Success Department
“You’ll Need to Know Where You Are Now, to Know Where You’re Headed!“
This is your way OUT of overwhelm.
So many CS Leaders are drowning in a sea of strategies, playbooks, and “shiny objects”… The 4 Stages forces you to put blinders on, so you can finally focus on the task in front of you, knowing that it will confidently take you to the next stage!
Follow the 4 Stages to build and scale your Revenue-Generating CS Department!
Which Stage Are YOU In?
It can stop you dead in your tracks. The 4 Stages are your simple, easy-to-follow, Milestones that force you to say “no” to all other distractions, so you can focus on the one project you really need to do. Your goal becomes simple. Graduate to the NEXT Stage…
Each Stage Helps You to Easily Build an Overall Strategy Based on the Cornerstone of CS… CUSTOMER OUTCOMES. So, which Stage are YOU in?
THE REACTIVE STAGE
The REACTIVE Stage is where everyone starts. It doesn’t mean anything has gone wrong. Information is siloed so CSMs can’t be proactive — yet. They react to customer feedback as it comes. This is the time to really get to know your customers, their goals, and where your product fits into all of that so you can build the processes you need to take you to the next phase…
THE INFORMED PHASE
The INFORMED phase is the preparation for and rolling out of a CS tool. While not automated yet or fully informed by data, it still gives CSMs a place to track their accounts across the phases of the post-sale customer lifecycle, and gives much greater transparency into the customer base.
THE PROACTIVE PHASE
The PROACTIVE Phase is where you have a tool, and it’s helping the CSMs stay on top of their book of business, and alerting them to possible risks and opportunities. Automations are based more on alerts than direct communications with the customer.
THE PRESCRIPTIVE PHASE
The PRESCRIPTIVE Phase is a scaled, strategic CS program. It has defined, predictable paths for getting customers to their goals successfully, and maximizes customer led growth through positive NRR.
Finally! Discover How All the Puzzle Pieces Really Fit Together!
Customer Journey Mapping. Health scores. NRR. Customer Advisory Boards. …it’s a lot!
You’ve Got All The Pieces! Let me show you how they fit together!
You’ve put in the work. You’ve done the time. Countless webinars, numerous articles, and an endless sea of LinkedIn posts. Now what are you left with?
A bunch of “strategies” in your head, with no time to take action. And even when you DO manage to put something in place… the results are flimsy, at best.
Maybe it’s the economy.
Maybe if Product built what I keep telling them to.
Maybe if Sales did a better job…
If you’re like most, you have more REASONS than RESULTS!
The Customer Success Leadership Academy is your chance to finally see the big picture, connect all the pieces together, and take the RIGHT ACTION that produces the results you truly want!
Instead of force-feeding you a plan that doesn’t work for you, I’ll give you the framework to create a plan and a strategy that fits Your Product, Your Strengths, and the needs of Your Customers.
I’ll help you create a plan that works for YOU!
That’s what the Customer Success Leadership Academy… is all about!
So, what exactly IS The Customer Success Leadership Academy?
The Customer Success Leadership Academy is a Program That Teaches You the Strategies, Leadership, and Mindset You Need to Build a World-Class CS Organization that Lights You Up!
How I Built World-Class CS Departments – Over and Over
I have been a Customer Success Leader for over 15 years, and I remember the first time I stepped into that role. I was so excited!
Until I realized that it was an entirely different job from the one I had before — and no one had trained me for the new one.
I was great with customers, but when it came to strategy and people management, I was making it up as I went along.
I didn’t know when to zoom out on strategy or how to get the most out of my team. I was working so hard but making so little progress and I was beyond frustrated.
I bumped my head on EVERY obstacle along the way – so you don’t have to.
I’m happy to say that over a decade later, I love being a Customer Success leader! I’m confident in my abilities – no imposter syndrome here – and I genuinely love what I do.
The thing is – it took a long time to get here. I loved the role but I struggled with so many challenges for years, when I could have been thriving if someone had just given me a roadmap.
Once I nailed things like:
- Tying CS to Revenue
- Using data to drive my strategy
- How to delegate without sacrificing quality or overloading my team.
- The secret to “Executive Presence”
- How to get everything done without burning out…
Once these were in place, it became clear there was a repeatable process for building and scaling a CS department effectively – and it worked no matter where I tried it!
From Seed Stage to Fortune 500 Company. From High Touch Enterprise SEC Filing Software to a B2C Low-Touch Scaled Scheduling Software…
So I did what any good CS leader would do… I scaled it so it would be available to more people!
Rachel Has Been Featured In:
How to Focus on the 20% of Activities that Generate 80% of Your Results – Even when you have “NO TIME”!
If you’re constantly stuck in meetings all day, fighting fires on your lunch break, and catching up on YOUR work at night.
That system will keep you stuck in reactive mode forever.
The CS Leadership Academy prioritization system teaches you the clarity, focus, and boundaries you need to create the RESULTS you’re looking for!
…and I want to show you how to use it!
Let’s Do This!
No matter which STAGE you are in right now, I want to give you everything you need to Complete ALL FOUR Phases.
If you’re ready to graduate from Reactive CS so you can move beyond the frustration and overwhelm…
Then I can help.
After 15 years of building and scaling revenue generating CS departments – and teaching others to do the same, I developed a methodology and framework that will give you the clarity to focus on the RIGHT things and finally receive the results you’re after!
This is… The Customer Success Leadership Academy.
INTRODUCING THE NEW
SEE WHAT’S WAITING FOR YOU INSIDE ONCE YOU BECOME A MEMBER…
Start owning your time.
Say goodbye to back-to-back meetings, and working overtime, while your department stays stuck in reactive mode…
INSIDE YOU’LL DISCOVER:
- How to Prioritize your work so that you can work on the RIGHT things (So you can STOP trying to do EVERYTHING!)
- The simple calendar trick that allows you to create more time in your day devoted to strategy- no matter what else is going on
- Set “kind boundaries” – so you can finally say NO… without burning bridges or feeling guilty!
Now that you’ve actually got time for it,
we’ll move on to…
This isn’t just CS Theory.
It’s how to make CS work in the REAL WORLD – with logical steps that turn a reactive “miscellaneous department” into a Predictable Growth Engine… one step at a time.
Always know EXACTLY what to do next to move your department forward – no matter where you’re starting!
INSIDE YOU’LL DISCOVER:
Tiered Engagement Programs
Customer Value Realization Maps
Voice of the Customer Programs
Customer Advisory Boards
And so much more including…
- What to Actually Focus on in Your Business so you can grow more while working less.
- The Key Foundational Piece that CS leaders miss that keeps them from making Real Progress.
After that, we’ll tackle…
They just don’t GET CS…
It doesn’t matter how great your CS Department is…
If other departments don’t see your value, you’re going to struggle to get buy in… and budget!
CS can be a huge asset to every department, but YOU have to lead the dance. When you provide them with real value, other departments stop throwing random work your way.
INSIDE YOU’LL DISCOVER:
- The exact conversations to have with each department to start having a great relationship with Product, Sales, Market, and Support – even if you’ve butted heads before!
- The one thing you should NEVER say to the C-Suite – and what to say instead.
- How to provide massive value – without adding to your to-do list.
Then its time for…
Leadership is not intuitive. (Even if you’re great with people…)
Especially if you’re working from an IC mindset…
In this module you’ll learn the Human-First techniques to build a motivated and high-performing team that allows you to work less, and feel incredibly fulfilled.
INSIDE YOU’LL DISCOVER:
- HOW GET OUT OF PLAYER/COACH 🎉🎉🎉
- Team structure and capacity planning
- How to lead team meetings people actually WANT to attend
- The simple strategy that helps you manage difficult employees
- How to DELEGATE – and have your team thank you for it!
And finally, we’ll tackle
You know what you need to do to succeed…
So why aren’t you doing it???
You may be suffering from… having a human brain.
But we there are ways around that!
Discover the game-changing techniques from Cognitive Behavioral Therapy and Neuroscience that let you outsmart your brain – so that you can stop letting people-pleasing and perfectionism get in the way of your success.
INSIDE YOU’LL DISCOVER:
- Beat imposter syndrome, once and for all.
- The secret to Executive Presence… (It’s not what you think!)
- How to change your beliefs about what you’re capable of.
- Develop real, authentic confidence you will take with you for the rest of your life.
- Discover how to notice when your thoughts are lying to you.
By the end of these 5 Modules, you’ll have completely transformed the way you think and act in your role. You’ll be ready to take on any challenge, and a company that sees your value – and the value of CS.
BECOME THE CONFIDENT CS LEADER YOUR BUSINESS NEEDS TODAY!
THE CS LEADERSHIP ACADEMY ISN’T JUST VIDEOS & EXERCISES…
I created The CS Leadership Academy to be the clearest, most effective way for you to go from stressed out to successful — from Employee Mindset to Confident Leader.
But I also created it to be the most supportive.
Got a question? Doubts? Uncertainties? Something — anything — not making sense?
Not clear on how to implement, or whether you’re moving in the right direction? Or how a particular solution works specific to your company and your customers?
I’VE GOT YOU COVERED.
The Real “Secret Sauce”
THAT MAKES THE CS LEADERSHIP ACADEMY SO TRANSFORMATIVE
There are a number of programs and courses out there that promise the same kinds of results as The CS Leadership Academy.
Maybe you’ve even bought into one or two only. to be disappointed. And maybe this is starting to sound like more of the same.
Well, the truth is few, if any of them, can deliver like the CS Leadership Academy does for one simple reason:
THE CS LEADERSHIP ACADEMY FOCUSES NOT JUST STRATEGY. BUT ON MINDSET AND EXECUTION — BECAUSE JUST HAVING THE INFORMATION WON’T GET YOU TO THE NEXT LEVEL
I Have Some Extra
“GOODIES” FOR YOU
The 5 main modules of CSL will completely transform the way you approach CS. But that’s only the beginning.
When you join The CS Leadership Academy, you also get 2 Massive Bundles to make your progress even faster and your success even easier, and tools that simplify everything you do!
ULTIMATE CS RESOURCE LIBRARY
OK. This is it! THIS is the piece you’ve been waiting for! 21 (yup, 21!) of my proven step-by-step resources, playbooks, and plug-and-play templates ready to follow yourself, or hand off to your team for instant implementation!
I’m not much of a sports person… but I do know that when the stakes are high like the World Cup or SuperBowl, the lead player doesn’t go in just hoping things go well… their coach has provided them PLAYBOOKS! So they have a repeatable process that guarantees success – even when things don’t go as planned…
Wait wait wait… you can’t possibly use the same playbooks for all customers, touch levels, and products… can you?
The answer is yes – because these are customizable. I show you the right questions to ask so you can fill in the blanks for what needs to go in the playbook – Mad Libs style…
And these aren’t just lifecycle playbooks… they help you with the sticky situations no one talks about…
MY 21 TEMPLATES AND RESOURCES INCLUDE…
🌕 The Customer Value Realization Map– The foundation that builds your entire CS Strategy… Once complete, you’ll have your: Lifecycle Playbooks, Risk and Expansion Playbooks, and Customer Facing Success Plans, and it will blow the rest of your company away, giving them insight into the customer like never before!
🌕 The Delegation Worksheet – “It’s easier if I just do it myself…” Not anymore! Your team WANTS to help you with strategic initiatives – even if they’re busy! It’s what helps them grow in their career! This worksheet helps you figure out exactly what information you need to give your direct reports to make sure they get the results you need – and a debrief document so that you can review the results together as they learn new skills.
🌕 The Use Case Tracker– Increase stickiness and upsell with this resource that breaks down outcomes by industry – so you can start cross-pollenating by saying things like “Our other customers in [industry] also use our product to [X].
🌕 The Weekly Team Meeting Agenda This meeting could not have been an email… The framework for a meeting everyone actually looks forward to. Focused on strategy, trend-spotting, collaboration, and enjoying each others’ company – without droning through updates.
🌕 Performance Improvement Plan (PIP) Toolkit A clear and simple process for difficult situations. Plus a separate worksheet for you to get clear on exactly what needs to change – even if it feels vague – what improvement would look like, and an employee-facing plan of action that works towards improvement, but puts the responsibility in the employee’s hands.
…and we just keep adding MORE!
These ESSENTIAL Resources and MORE
All Available inside The CS Leadership Academy!
THE CAREER ACCELERATOR PROGRAM
THAT WILL GET YOU PROMOTED
You also get my ULTIMATE Promotion Accelerator Program. This goldmine pays for the course 10X over!
This is a fool-proof system with scripts, templates, and a presentation that has over a 95% success rate at landing raises and promotions!
🌕 Skills Gap Analysis so you can see where you are, and exactly what you need to know to get to the next level.
🌕 A Development Planner to keep you on track to get experience with every skill necessary to reach the next level – and prove your experience to your boss…
🌕 An Accomplishment Tracker to document benefits and revenue you’ve contributed – so you have hard evidence of your value.
🌕 The Promotion Presentation that outlines where you started, and how far you’ve come since you took this position – and makes your promotion request undeniable.
THE COMMAND CENTER
COMPLETE PRODUCTIVITY SYSTEM
Feel like you can’t remember your own name? THIS is the piece didn’t know you needed! The organizational system that allows you to STOP trying to keep track of things in your head, your inbox, or Slack.
This takes all the NOISE distracting you from building your CS Growth Engine and puts it in ONE PLACE, where it’s easy to see what you need to do NOW and what can wait.
It also gives a visual representation of everything on your plate — so that your boss can finally see just how much you’ve been handling, and get approval for more headcount.
THE 4 ELEMENTS OF THE SYSTEM INCLUDE:
The Cockpit – Outsource your brain… Where you can see the status of everything on your plate in one centralized location – so you can stop trying to keep things in your head. (It’s what’s making you exhausted!)
The Reference Library – Face it – you’re not going to watch that webinar… Stash interesting-looking webinars along with articles, newsletters, and templates under the right CS category so that you can use them when you need them… rather than letting them make you feel guilty by sitting in your inbox…
The Project Manager– How do you eat an elephant??? Effectively chunk down large strategic initiatives into manageable tasks you can knock out one by one.
The Meeting Master – I know what I meant to ask you… Keep a running list of things you want to mention to each department or individual, so your agendas create themselves and you’re always up to speed.
I have a completely overwhelmed team and my direct reports who are at the director-level are in constant firefighting mode keeping the wheels of the business turning. I introduced the Command Center to them and helped them start to think through how to effectively prioritize time and get some order out of their extreme chaos. It has been a huge success in provide structure and quite honestly HOPE for a team that has operated in overwhelm mode for months on end
BECOME THE LEADER YOUR TEAM NEEDS TODAY!
Being a CS Leader can be lonely – trying to figure everything out on your own and having no one to talk to when you have questions or doubts.
THAT NEVER HAPPENS AGAIN ONCE YOU JOIN OUR CSLA PRIVATE COMMUNITY.
You surround yourself with a brilliant support network. Once that answers your questions, picks you up when you’re down, and gives you the kick in the ass you need to stay on track and true to your goals.
You may be Thinking…
THAT SOUNDS LIKE A TON OF STUFF!
And if it all seems a bit overwhelming, believe me…
I created The CS Leadership Academy to eliminate overwhelm — not create more… to make building this CS monster easier for you, not harder.
It’s designed to help make the transformation of your department easy and fun!
First, all the lessons are laid out in short, bite-sized chunks. And it’s designed to get things OFF your plate!
More importantly, you won’t need EVERY RESOURCE right now… it’s designed to be a reference to use as you need it. You’re not going to need the Predictive Model right now if you’re still in Reactive… so don’t worry about it yet!
The most important thing is to start. Work on one thing at a time. And come back when you need it. You’ll have lifetime access – so there’s no need to cram!
NOW HAVING SAID ALL THAT…
The CS Leadership Academy is Definitely
NOT for Everyone
CSLA leaders say The CS Leadership Academy is the most complete, comprehensive way to build a thriving CS Department your whole company will appreciate.
It’s not just CS theory – it refocuses your mindset so you can start thinking like a Leader quicker than you could on your own. And then you get all the templates you need to execute like one – while navigating organizational politics like a pro. But… it’s definitely not for everyone.
If you’re looking for a magic button or a “just add water” method that will build and scale your CS department in three months, the CSLA is not for you.
THE CSLA IS DESIGNED TO SHOW YOU HOW TO BUILD A SUSTAINABLE, SCALABLE, REVENUE-GENERATING GROWTH ENGINE.
IN OTHER WORDS… A REAL CS DEPARTMENT. SO IF YOU’RE ONLY OUT FOR A QUICK, EASY WIN, KEEP LOOKING.
If you’re thinking about breaking into CS… CSLA probably isn’t right for you… yet.
To get the most out of CSLA you should, at a minimum, be in a leadership position already – whether that’s Manager of CS, Team Lead, Director, Head of CS, VP… or even if YOU ARE CS department, where you either set strategy or manage others — preferably both!
FINALLY, IF YOU’RE A NEW CSM, IT’S PROBABLY NOT A GOOD FIT.
CSLA IS TARGETED FOR CS LEADERS WHO WANT TO BUILD AND SCALE REVENUE-GENERATING CS DEPARTMENTS.
That said, if you’re ready to start playing to your strengths and you’re willing to put in the necessary time and effort (yes, there is time and effort involved) to build the Department you KNOW is possible… then here’s your chance!
I finally got out of player/coach.
I got three additional headcount.
And they want me to start presenting at board meetings!
IF THAT SOUNDS LIKE YOU, AND YOU’RE FINALLY WILLING TO MAKE THAT COMMITMENT TO YOURSELF AND YOUR CAREER, I PROMISE YOU, CSLA WILL BE YOUR PATH TO SUCCESS!
IN FACT, I’LL EVEN GUARANTEE IT!
I’m going to give you 30 days —one-third of the program — to try CSLA and see that it will deliver the results I’m promising you. If it doesn’t, then all you need to do is contact my team and they’ll happily refund your investment.
But full disclosure… there is one catch. You have to show that you’ve done the work. And the reason is simple… nothing works unless you use it. People confuse acquiring with accomplishing. How well do we know this in CS? They’ll buy a tool or a program and think they’re taking action. But 30, 60, 90 days later, after they haven’t even logged into their account, they’re telling themselves the product didn’t work.
Nothing Will Work For You If You Do Nothing.
It does cost me and my team time and money to process refunds, so if you’re not planning to do the work and take the steps in the program, you’re “just curious”, please be considerate and skip it.
If you are committed to showing up, staying coachable, and doing the work, you will get MASSIVE results.
I’m promising you the most reliable path to the department and career you’ve always wanted. By transforming you from a stuck, stressed-out CS Professional, still stuck in an employee mindset, into the confident Leader you need to be. And giving you all the tools and resources you need to get those results…
But you have to have skin in the game too. You have to do the work.
So here’s the deal I’m making with you right now…
SO… WITH YOUR SUCCESS ALL BUT GUARANTEED, YOU’RE PROBABLY WONDERING…
OK, HOW MUCH IS MY INVESTMENT?
The CS Leadership Academy may not be cheap, but it shows you how to get real results. It’s not some $49-a-month membership program or a $99-a-year newsletter subscription.
It’s a small investment in yourself that pays huge dividends in your future.
One that will pay you back for the rest of your life by transforming you into a world-class leader with the results to prove it. The kind of leader who is always in demand.
Even better, it’s a transformation that frees you from the imposter syndrome, perfectionism, and people-pleasing to give you real, unshakeable confidence you can feel in your bones.
It’s EXACTLY what I teach in my $5,000 private coaching but for a fraction of the cost for you.
And when you weigh all that against the investment and what it will do for you and your career, then it’s an easy choice.
And because I’m committed to making The CS Leadership Academy as accessible as possible so as many budding CS Leaders who want to, can use it to make their dreams a reality…
The CS Leadership Academy is usually just $3,500.
However, because things have been so difficult with the economy lately, I’ve decided to take over $1000 off. For the one time investment of just $2497.
This is the LAST time the course will be available for this low a price.
And because I want it to be as easy as possible for anyone to join, I’ve added a six month payment plan of only $458 per month.
THAT’S RIGHT! YOU CAN JOIN US INSIDE THE CS LEADERSHIP ACADEMY FOR JUST $458 TODAY!.
The biggest thing that has changed for me is the strategic focus. Saying no with my calendar, and having a plan. I’ve started to use the Command Center and I’m not working all hours anymore. I feel much more productive and accomplished at the end of the day.
This course has been nothing short of incredible. From the content to the conversation facilitation to the people and experiences you brought together. I can’t wait to revisit modules especially as challenges arise. I now feel like I have a team outside my own org I can confide in, new sounding boards, and new friends.
I cannot overstate how incredible Rachel Provan’s Customer Success Leadership Academy is!
She is amazing at not only offering what you need to do but also how you need to think to do all of these things better and the steps to take.
From the moment I started working with Rachel, it was evident that she genuinely cares about everyone’s well-being and success. She is always willing to go the extra mile and help her students grow. She also has a rare combination of expertise, insights, and compassion, which has consistently impressed and inspired me.
SO, LET’S RECAP!
When you join The CS Leadership Academy you get instant access to the 5 CSLA training modules — videos and exercises that transform you from the struggling CSM mindset into a World-Class CS Leader (Value $3,500).
💎 Plus you get access to the Ultimate CS Resource Library including 21 (and growing!) of my Proven Templates and Step-by-Step Guides – so you never have to build anything from scratch!
💎 12x LIVE Group Coaching Sessions to answer your questions, clear up doubts, and keep you motivated and on track!
💎 An exclusive private community of like-minded CS leaders who can help support, motivate, and inspire you while keeping you accountable on your journey to success.
💎 A Bonus Bundle that shows exactly what you need to do to get promoted – including scripts, email templates, tracking tools, and a formal presentation.
(Value $2097 ) Plus your raise…)
💎 Your own Command Center – an organizational system that lets you outsource your brain. So you can always stay on top of everything – even when things are crazy!
THAT MAKES EVERYTHING YOU GET WORTH OVER $10,000!
($10,602 to be exact…)
So Now It’s Time for You to Make One of Two Choices…
The first choice is to choose to do nothing. And as you already know, if you choose nothing… then nothing changes.
But, if you already know that you want to make incredible progress in your department and skyrocket your career, then your choice is obvious: join us inside The CS Leadership Academy and start your transformation into the Confident CS Leader you know you were meant to be.
Simply click the button below and my team & I will be waiting for you inside!
But if you’re still on the fence, wondering whether to take the leap, let me share one last thought with you, maybe you’re thinking…
“It all sounds great, but I just don’t have the money, energy, or time right now”
…then you’re not making the choice at all. You’re letting your circumstances make your choices for you. And as you know by now, that’s not how a Confident CS Leader operates. You see, our “circumstances” are mostly in our heads. They’re “time and money” excuses we make because we’re not willing to step up and play a bigger game.
Greatness and success don’t care about your circumstances.
Success always finds a way. Greatness always plays a way bigger game.
That’s what True Leaders understand. And now, so do you.
OK… If You’re Like Some People Reading This, You May Be Thinking, “I WANT To JOIN CSLA, But I Cannot Afford IT.”
The fact that you’re on this page means that you KNOW you need a program like the CS Leadership Academy to get you to the next level. And, that fact that you’re on this page also means that you’ve not yet found that program because if you did, you wouldn’t be here now, right?
If this applies to you, what you’re about to read is the most important thing you’ll ever read about your career.
If you want to join The CS Leadership Academy and you think you cannot afford it then you’re in the place I call Desirability VS Feasibility. Meaning, you desire to become a member of The CS Leadership Academy and you desire to become a successful CS Leader, but you don’t think it’s financially feasible for you, and what you do next will determine what ultimately happens to your career.
Consider this, the fact that you think it’s not feasible is because you’re still working from your old “CSM Mindset” (you know, the one that has been keeping you trapped) and notice that’s sabotaging you and you didn’t even notice it until I just pointed it out.
HERE’S THE TRUTH:
You have to ask yourself this one vital question that will determine whether you’re able to move your department or your career one inch. This one question is this,
“Am I going to be 100% responsible for my career, or am I not?”
According to Merriam-Webster, the definition of responsibility is: causing something to happen.
So, what that means to you is that whatever happens in your career you have caused and what does not happen in your career you have also caused.
We know that you’re not where you want to be today, and you now recognize that you’ve caused that. And, if you really want to be a great CS Leader, it has to be you who causes it.
THE QUESTION HAS CHANGED:
If you’re going to truly be 100% responsible for your career, the question is no longer can I afford it, it’s now, “HOW do I be 100% responsible and MAKE this happen?”
If you’re going to stop here and do nothing different, do you know what that means? It means you won’t stretch yourself out of your comfort zone, it means you’re driven by fear, it means you’re not cut out to run a department and lead a team and it means you’re going to remain stuck trying to do the work of five people and wondering why you’re struggling.
So, let’s go back to what I said was the most important question you could ask yourself.
Are you going to be 100% responsible for the success of your career?
If you are, then get enrolled in CSLA and if you’re not, you can click off now.
But CHOOSE Quickly!
Because this registration period won’t be open forever…
Membership in The CS Leadership Academy is only open until 11:59 PM EDT on 7/26! After that, it’ll be quite some time until you have a chance to join again.
You’ll miss out on the chance to transform yourself, your career, and your life.
You CAN do it. With the right mindset, with the right tools, and with the right support, you can transform your life and career. And my whole team and I will be there to help.
So don’t waste another quarter, another year, dreaming about what could be.
JOIN US NOW & MAKE YOUR DREAMS A REALITY.
Enroll in The CS Leadership Academy Today
Just $2497 for 2023
(10% PAY-IN-FULL DISCOUNT!)
6 MONTHLY PAYMENTS OF $458
(JUST $458 TODAY!)
— AND BECAUSE I ACTUALLY GIVE A FAQ!
Your Most Popular Questions, Answered:
Have a pressing question you need answered before enrolling in The CS Leadership Academy?
Below is a list of the most common questions I’ve been asked. If for some reason you don’t see your question, just reach out to our LIVE Support Team email the head of my Support Team, firstname.lastname@example.org so we can help. Sound good?
1. What makes the Members of The CS Leadership Academy and all the Testimonials I’ve Seen So Successful?
The CS Leadership Academy was specifically crafted with the new Customer Success Leader in mind. What makes THIS program different than any course you’ve ever taken can be broken out into three distinct reasons:
#1. Psychology – Beginning with an OBSESSION with why some succeed and others fail, I set out to create a program that will help you cause a BREAKTHROUGH in results for your department. I don’t just tell you what to do, you get an experience of producing real results for yourself.
#2. Prioritization and Time Management – Inside Name of your offer , we talk at a high level. I talk to you as the CEO of your department… not the technician. I’ll force you to cut out overwhelm by focusing on what will really move the needle on NRR – customized for your product and your customers.
#3. A CUSTOMIZABLE PLAN – Because “It Depends…” CS is different. YOU are different. The CS Leadership Academy shows you how to create the right plan for your company based on the needs of your customers, and the needs of your Executive Leadership Team… Then, you get the EXACT steps necessary to execute your customized plan.
2. How is this different from your 1:1 coaching? Will I get as much out of it?
This program was created because I felt I could be serving you BETTER with this model.
When I was teaching strategy, leadership and mindset 1:1, half of our sessions would often be taken up by me explaining the concepts. I realized that if I put the teaching part in a portal, my students would have more time to get coached on their specific issues.
I also noticed that so many CS leaders felt alone.
They thought they were the only ones who couldn’t figure it out when in reality, most of you are being held to impossible expectations. It’s one thing when I say it, it’s another when you hear it from fellow CS Leaders in the trenches.
There’s a large component of this that is psychological, with learning boundaries, perfectionism, people-pleasing… all that fun stuff. It’s hard to fully see how it’s holding you back until you see it mirrored in those around you. As my coach says, “You can’t read the prescription bottle from the inside.”
So the community aspect is incredibly valuable, not just for that, but because, the questions that get asked in these kinds of group coaching calls benefit everyone. Because even if you didn’t have that exact question YET – you probably will soon.
And finally, by having all the strategy, leadership, and mindset teachings in a portal that you have lifetime access to, you don’t have to try to keep everything in your head or some random Google doc that gets lost in the black hole of Google Drive.
So add on to that, I’m able to serve more people at a lower price point than I can for 1:1, which is important to me.
3. What’s the call schedule? What happens if I can’t make one (or more)?
We’ll have weekly calls at 12pm EDT to accommodate for as many time zones as possible.
If you can’t make a call, don’t worry! I’ll record and post it in the community to view later, and you can submit questions or get coached asynchronously via the community.
We have several students who never attended calls live but watched the replays and still had tremendous success in the program.
One factor in this is that I teach you to take control of your calendar so you won’t be constantly missing calls due to whatever someone deems “urgent” that day. You’ll be able to show up, focus, and feel good about it.
PS – Got holiday plans? Me too.
Because a lot of people go away in for the holidays, we will be taking off the week between Christmas and New Years Day… The 12 week program will be extended by a weeka so we can have all 12 sessions.
4. What’s the time commitment / How many hours do I need to dedicate to CS Leadership Academy each week?
Generally about an hour and a half each week. We start November 14 and end January 6th. We will take off the week between Christmas and New Year’s Day.
I’ll be pacing you through the video lessons in the portal, so you’ll have those to watch before our coaching calls (about half an hour of videos per week) and then an hour of coaching. That said, the things I teach are highly actionable and practical, so if you want to work during the week to apply them in your work life, I can help support you in how to do that in a very manageable way.
If you fall behind…
No one is going to be mad at you or throw you out. No matter what, being a CS leader is a stressful job. This is here to remove stress from your life. Not add to it.
5. Do I get some sort of certification?
Yes! You will be a Certified Customer Success Leader and you will receive a certification from the Customer Success Leadership Academy upon completion.
6. Will my company pay for it?
Maybe. (A lot of learning budgets are frozen right now…)
Here’s why I encourage you to make the investment on your own though:
- It’s risk-free for 30 days. Don’t think it’s worth it? I’ll give you your money back.
- Those who invest in themselves tend to get even better results – they have more skin in the game.
- I teach you how to get raises and promotions – exactly how to document your successes, and how to present them back to your boss so that your worth is undeniable, plus what to say in a negotiation to keep it a POSITIVE experience for everyone. Most of my 1:1 clients have made their money back using these techniques.
- In the end, it’s your career – not theirs. Leaders take action.
Don’t let anyone else decide if you’re “worth” investing in.
7. I don’t have a team. Does this still make sense for me?
Maybe. Are you building a CS department from scratch and the only one in the department right now? Yes this will help you a lot.
Are you a CSM looking to become a leader? I’d say wait a bit. Only because you want to take this when the material is relevant. If you’re a CSM this would make you focus on the wrong things. If you’ve been in the game for a while and really feel you’re ready to level up, take a look at this offer which is designed to help you get promoted at your current company (yes even right now).
IT’S FINALLY YOUR TURN…
READY TO BUILD A WORLD-CLASS CS ORGANIZATION &
SKYROCKET YOUR CAREER?
Enroll in The CS Leadership Academy Today
6 MONTHLY PAYMENTS OF $458
(JUST $458 TODAY!)