Is Being A Customer Success Leader Overwhelming?
… There are so many projects to tackle — but it’s hard to make progress with so many meetings
…You have no one to give you guidance on CS Strategy – and you can’t afford to make a mistake
… And sometimes you feel like a total fraud
I’ve been there.
The first time I stepped into a leadership role I was overwhelmed.
I spent all my time in back-to-back meetings and wasn’t making any progress on any of my initiatives, even though I knew what the best practices were.
I was burning out. Like MOST CS leaders do.
In 2019 the average CS Leader lasted about 18 months.
Today it’s more like 9-12 months –
Especially in startups.
They either burn out or get let go for being ineffective – despite working all hours and across departments.
It takes a long time to figure out how to make Customer Success work in the real world, with competing priorities and unexpected challenges.
Once I figured it out, I didn’t want new Customer Success leaders to have to learn the hard way like I did.
That’s why I created my CS Leadership Coaching Program.
A three month 1:1 coaching program designed to help you remove your biggest obstacles and execute the right CS strategy for your organization – so you can shine as the leader you’re meant to be.
What if you had:
… A practical plan for a CS department that scales – customized for your organization
…. Buy-in from other departments – and the C-suite
… A rockstar team that rolls out CS initiatives in half the time
… The ability to close your laptop at 5 and know you’d made measurable progress every day
This was the best investment I have made in a long long time. I took several CS Courses and learned about the strategies; however, something was missing as I could not seem to be able to put them into real-life practice.
Rachel has a masterful knack for knowledge in everything CS, and she knows just the right question to help you see the light at the end of every darkest tunnel. Another thing I’d like to highlight I gained from my leadership coaching experience with Rachel is her holistic approach to my development as a CS leader. I have always been appropriately challenged to integrate my personal goals into my professional action plans.
Rachel has been invaluable in my continued learning and growth, and she has been my anchor while I embark on and pivot my career into customer success leadership. She is the strategist, thought provoker, cheerleader, coach, and consultant; most importantly, she is a true friend who listens, offers guidance, and truly cares.
What you get
3 months of weekly 1:1 coaching (1 hour each)
CS Strategy – advice customized for your organization and maturity model
“The Command Center” – Life-changing productivity and prioritization system… ($150 value)
Human-first leadership techniques that create enthusiastic, high-performing employees
Mindset work – get the confidence you need to make decisions, talk to the C-Suite, and lead with confidence.
Develop Executive Presence – without sacrificing authenticity
Work/Life balance – a flexible plan that works for your situation
Templates, tools and resources – so you don’t have to create anything from scratch
Speed past traps that keep most new customer success leaders stuck for years
- Fill out an application
- Share your goals and pain points
- Learn about CS leadership coaching and get some free advice