CS Leadership Coaching Program

1-on-1 coaching with Rachel Provan


Start making progress today

Is Being A  Customer Success Leader Overwhelming?


… There are so many projects to tackle — but it’s hard to make progress with so many meetings

…You have no one to give you guidance on CS Strategy – and you can’t afford to make a mistake

… And sometimes you feel like a total fraud

I’ve been there.  

The first time I stepped into a leadership role I was overwhelmed.  

I spent all my time in back-to-back meetings and wasn’t making any progress on any of my initiatives, even though I knew what the best practices were. 

I was burning out.  Like MOST CS leaders do.

The average term of a customer success leader is 1.5 years.

They either burn out or get let go for being ineffective – despite working all hours and across departments.

It took a long time to figure out how to make Customer Success work in the real world, with competing priorities and unexpected challenges.  

Once I figured it out, I didn’t want new Customer Success leaders to have to learn the hard way like I did.  

That’s why I created my CS leadership coaching package.

A three or six month 1:1 coaching program designed to help you remove your biggest obstacles and execute the right CS strategy for your organization – so you can shine as the leader you’re meant to be.


CS Leadership Coaching

What if you had:

… A practical plan for a CS department that scales – customized for your organization

…. Buy-in from other departments – and the C-suite 

… A rockstar team that rolls out CS initiatives in half the time

… The ability to close your laptop at 5 and know you’d made measurable progress every day

My program will be personalized to fit your goals.

Here are some examples of the areas in which I can provide the most support:

CS Strategy 

– Segmentation

– Journey Mapping

– CS Software

– Playbooks

– Customer Health

– Engagement models 

Team Leadership

– Building Strong Teams

– Diversity, Equity and Inclusion

– Comp planning 

– Team metrics (KPIs and OKRs)

– Performance management

– Career progression plans

– Executive presence

CS in the Real World

– Getting buy-in from C-Suite

– Time management and Prioritization

– CS Boundaries

– Working with Global teams (Asynchronous communication)

– Cross-Functional Collaboration

– Tying CS to Revenue


How It Works

Schedule a Free Consult

We’ll discuss where you are, where you want to be, and what’s stopping you from getting there on your own. 



Get a customized joint success plan to work through during our coaching sessions. 

Reach Your Goals

Get the tools, mindset, and support you need to achieve your goals faster than you ever thought possible.

How Do I know If Coaching is Right For Me?

Coaching is for people who want more.

They want to improve faster than they otherwise would on their own.

They’ve decided they want to rise to the top quickly and enjoy the recognition, increased compensation, and pride in what they’ve created – and they don’t want to wait.

Why would I work with a coach? Don't most people figure it out on their own?

A lot of them do, but it takes a lot longer.  Think of it like working with a personal trainer – you’re more likely to get results when you work with a professional.  In this case, faster results = a better career, less stress, and more money.

Aren’t coaches really expensive?

Yes and no. You can think of it like college or grad school. It’s an investment that helps you be successful and earn more money faster.

It ends up paying for itself – but you have to pay for the knowledge to make that leap. 


Additionally, a lot of companies will pay for some of it using employee development funds since it will help the business overall. 

(Psst – I have a template you can use to request this!)

Why should I do this NOW?

Because there’s a cost to doing nothing, even when it doesn’t feel like it. 

That cost is time. 

How much longer are you ok with things staying the same?  What are you giving up if they do?  

That’s how you figure out what time is right.

What’s included:

– 3 or 6 months of weekly 1:1 coaching (1 hour each)

CS maturity assessment for your department – with next steps outlined

Tie customer success to revenue and showcase your value.

Protect your job in an uncertain economy

– Learn human-first leadership techniques to create enthusiastic, high-performing employees

Mindset work – get the confidence you need to make decisions, talk to the C-Suite, and lead with confidence.

– Develop Executive Presence – without sacrificing authenticity

Work/Life balance plan

Tons of templates – so you don’t have to reinvent the wheel

Avoid the traps that keep most new customer success leaders stuck for years

Free productivity and organization system – so you can be twice as effective in half the time. ($150 value)


    Next Steps

    • Book consultation
    • Share your goals and pain points
    • Map out a plan
    • Payment and scheduling

    Still Have Questions?