To the New or Struggling Customer Success Leader Who Wants to Build a World-Class Customer Success Department:

Come Learn the Essential Skills, Strategies and Mindset that Top Customer Success Leaders Use to Build Revenue Generating CS Departments – Without Burning Out!

Great CS Departments don’t just happen…  They are BUILT!  

…One brick at a time!

There are 6 Essential Skills Every Successful CS Leader Needs to Master if you Actually Expect to be Anything But the Miscellaneous Department!  Read On to See How You Can Stop Spinning Your Wheels — Trying to do Everything — and Advance your Customer Success Department with Lego Instruction Manual Precision!









The Customer Success Leadership Academy

30-Day Money-Back Guarantee!

Your satisfaction is extremely important to me. If you decide within 30 days of the start date that this program isn’t right for you, email support@provan success for a refund of 100% of your purchase price.  No questions asked. 

Tax Deductible

Qualifies as professional development.

Build and Scale Your Customer Success Department into a Predictive Growth Engine!



What is the Customer Success Leadership Academy?

It’s a step-by-step Customer Success Leadership Coaching and Training Program.

Designed to take you by the hand and show you everything you need to become a powerful CS leader who transforms departments.  No missing steps, no confusion.  

It’s the quickest and most effective way to get from being undervalued and overworked to an inspiring and effective leader – and still have a life.


Who is the Customer Success Leadership Academy for?

New or Struggling CS Leaders.  How do you know if you’re one of those?  

See if any of these sound familiar:

  • I’m either in meetings or putting out fires all day.  Working on CS strategy gets pushed to my personal time at night or on the weekends – and I’m too exhausted at that point to do it well.”  

  • “I don’t know how to get started or who to turn to for advice about being successful in this role

  • “I feel like I don’t know what I’m doing. I’m worried someone will find out…

What will I learn?

Here’s a peek inside the modules:


– Time management & Prioritization – so you can start working on the RIGHT things, instead of, oh, EVERYTHING!


– CS Strategy – Get the brick by brick lego instructions to build a world-class CS department, in order, one step at a time.


– Kind Boundaries – Learn how to say No when you need to, without burning bridges or feeling guilty.


– Team Leadership – Human-First techniques to build a motivated and high performing team that allows you to work less, and feel incredibly fulfilled.


– Mindset – Learn what “Executive Presence” looks like for YOU – (it may not be the same as a 45 year old white guy, and that’s ok!)   And learn simple techniques from Cognitive Behavioral Therapy and Neuroscience to outsmart your brain – so that you can stop letting people-pleasing and perfectionism get in the way of your success.


– Cross Functional Collaboration – The exact conversations to have with each department to start having a great relationship with Product, Sales, Market, and Support – because it’s much easier when everyone’s on the same side!


– CS and the C-Suite – Discover the best way to communicate with the C-Suite and how to set realistic expectations, and get them to recognize the value of CS.


What’s included in the Customer Succeess Leadership Academy?


12 Weeks of Coaching:  2X Weekly small group coaching calls – Get your most pressing questions answered and build a relationship with me and your fellow CS leaders.  Opportunities for “hotseat” coaching.  Eliminate the days of feeling alone, confused, and stuck without direction.


Live Masterclasses and Video Lessons Break through the barriers that have been holding you back from creating the CS department you know is possible with step-by-step lessons and coordinating templates – so you don’t have to reinvent the wheel!


Belong to an exclusive private community of like-minded CS leaders who can help support, motivate, and inspire you, while keeping you accountable on your journey to success.

How much is the Customer Success Leadership Academy?

Great question.   

For this program, I’m offering two options:

A monthly payment plan of $733 USD  (3 installments – $2199 total)

A pay-in-full option of $1997 USD (10% discount)

That might feel great for you, or it might feel like a lot.

 But consider this:

There’s a 30-day money back guarantee if you try it and decide the program is not for you.  It’s risk free.  


Most of my 1:1 clients have been able to negotiate raises after my coaching that have more than paid for the 1:1 program.  And that program is $4000…)  Did I mention that there’s a bonus all about your career and getting raises and promotions?  Because I want you to get paid what you’re worth!


Nothing changes if nothing changes. Spaces are limited, Don’t miss your chance