Rachel Provan | Provan Success

Land your next

CS leadership role in half the time

with a personalized 1:1 job search program.

200+ CS Leaders Successfully Hired
→ $10K-$15K Average Salary Increases

APPLY NOW

This is for You If…

You’re an experienced Customer Success professional
(Senior CSMs, Managers, Directors, Team Leads, VPs)
and any of these sound familiar:

  • “I’ve applied to over 100 jobs and gotten ghosted or rejected every time — I’m starting to wonder if I’m even relevant anymore.”

  • “We’re burning through savings and I still don’t have an offer. My partner’s worried, and so am I.”

  • “I made it to the final interview — again — and got told the other candidate had more experience. I’m losing hope.”

  • “I hate how desperate I feel when I reach out to people. Networking just makes me feel small.”

  • “I’m tired of being told I’m ‘perfect for the role’ and still not getting the offer.”

  • “I can’t seem to stand out — I feel invisible.”

  • “It feels like the rules changed and no one told me — I’m playing a game I no longer understand.”

Get Found by Hiring Managers Instead of Chasing Posted Jobs

Three core benefits that transform your entire job search:

  • Access the Hidden Job Market – Learn how to find the 80% of CS leadership roles that are never posted publicly

  • Get Direct Outreach from Hiring Managers – Optimize your LinkedIn so hiring managers reach out to YOU instead of you chasing them

  • Negotiate $10K-$15K Increases – Use psychology-based negotiation techniques that consistently get better offers

What you’ll experience: Instead of submitting hundreds of applications with no response, you’ll be having real conversations about roles that aren’t posted anywhere. Instead of getting ghosted, you’ll be getting outreach from hiring managers who found your optimized profile.

GET STARTED NOW
cs leadership formula

Real Results from Real CS Leaders

“They came up to $155K base plus a bonus of $38K!! I negotiated a bit more vacation time too. So we did it!
miriamMiriam M.
Director of Customer Success
I can’t believe I landed a job at [redacted].  I’ve loved their product for years.  And you were right, none of the VP roles I ended up interviewing for were ever listed online. I never would have found this on my own.
Kevin RKevin R, VP of Customer Success
“In less than 20 days I was able to improve my resume, prep for interviews at several amazing companies and sign with my favorite company!”
Adriana C
Head of Customer Success

This is also for you if:

  • You’ve been applying to jobs but feel invisible
  • You keep getting rejected with no real feedback
  • You’re tired of generic career advice that doesn’t work for CS leadership roles
  • You’re ready to stop guessing and invest in a proven system

If You Want to Land a CS Leadership Role, You Need to Understand the Hidden Job Market

Most CS leaders are fighting over the 20% of roles that actually get posted online.

Meanwhile, the smart ones are getting direct outreach from hiring managers who found them through optimized LinkedIn profiles and strategic networking.

Here’s what’s actually happening:

  • 80% of CS leadership roles are never posted anywhere public

  • Posted roles get flooded with hundreds of applications within the first two hours – Hiring managers get overwhelmed and auto-reject everyone weeks later

  • Hiring managers use back channels and networks to fill positions before dealing with job board chaos

  • “The other candidate had more experience” usually means “We found someone through our network”

The solution? Learn how to position yourself where hiring managers are actually looking.

The Dream Job Program

The specialized system that teaches Customer Success leaders how to get found by hiring managers instead of chasing posted jobs.

Created by former CS hiring managers who know exactly what companies want and how hiring decisions really get made.

This isn’t another generic career program. This is the only system built specifically for CS leadership roles by people who used to make CS hiring decisions.

“Count me as a success story! Jenn showed me how to change my title summary in LinkedIn. That change alone got me this interview and a $50,000 base pay raise.”
Kerry C- Kerry C.

Look, This Market is Tough on Everyone

Without a proven system, it’s easy to get discouraged. You might be dealing with:

“It’s not your fault if you’re struggling. The rules changed completely, and most CS leaders are still playing by the old playbook.”

  • Resume gaps or short stints that make you think it’s hopeless – Short stints happen. We know how to position them as strengths.
  • Constant rejection that makes you question if you’re good enough – When you’re applying through the wrong channels, even great candidates get rejected.
  • Feeling like you’re never going to land a decent role again – Job searching attacks your confidence. Every “no” feels personal.
  • Getting ghosted after interviews that seemed to go well – Companies have terrible communication, but that doesn’t mean you did anything wrong.

We get it, because we've been there too.

That’s why we created a system that works even when you’re feeling discouraged, overwhelmed, and like giving up.

Every month you wait costs you money. If you’re targeting a $150K role, every month unemployed costs you $12,500 in lost income.

Here’s Exactly What You Get

🎯 Three Powerful 1:1 Coaching Sessions

Session 1: Executive Resume Rewrite

  • Help you realize all the impact you’ve actually made (you’ll walk away with renewed confidence)
  • Go through it line by line with you to create the most impactful bullet points
  • Tie everything to revenue impact (even if you don’t have exact numbers)
  • Zero AI so your resume doesn’t end up looking like everybody else’s
  • Smart customization system for each application

Session 2: Mock Interview and Feedback

  • Realistic mock interview with experienced CS leader
  • Honest feedback on what’s actually holding you back
  • Help you understand what they’re really asking in common interview questions
  • Confidence techniques that actually work
  • Practice with the trickiest CS leadership questions

Session 3: Presentation Preparation & Salary Negotiation

  • Real-time feedback on presentation prompts
  • Access to proven CS Strategy and Leadership templates
  • Professional 30-60-90 day plans
  • Battle-tested salary negotiation system
  • Email templates

🛠 Complete Job-Hunting Toolkit

  • LinkedIn Profile Optimization
    (so hiring managers reach out to YOU)
  • Elevator Pitch Template
    (nail “tell me about yourself”)
  • CS Leadership Interview Flashcards
    (understand what they’re really asking)
  • Cringe-Free Networking Strategy
    with email and DM templates
  • CS Strategy Presentation Library
    (professional foundation)
  • Salary Negotiation Scripts

    (that consistently increase offers)

I got an incredible Director of CS role. They reached out to me and pushed the process through in three weeks! I have two direct reports with a team of ten, and I’m VERY happy with the comp (245k OTE, great benefits, equity and 401k).

Those negotiation templates were magic!”

Dan CDan C., Director of Customer Success

🔍 Three-Pronged Hidden Job Market System

Smart Outreach to Your Network

How to reconnect with former colleagues, managers, and clients without being weird about it

Strategic Company Targeting

How to approach dream companies before roles open

LinkedIn Optimization

Get hiring managers to reach out to you directly

Specific tactics that increase your response rates

Within two weeks I tripled the amount of interviews I was getting. I got a much stronger resume, felt more confident in how I was presenting myself in interviews, and negotiated a better contract once I received an offer. This program is what changed my job hunt for me.”
AmandaAmanda H., Manager of CS

💬 Ongoing Support

  • Two rounds of resume tweaks and optimizations
  • Interview prep for specific companies
  • Negotiation guidance in real-time
  • Confidence boosting when needed
  • Ongoing support until you get hired (up to 1 year of access) – because we’re invested in your success, not just a transaction

This is NOT for You If...

We only work with people we know we can help. This program is NOT for:

  • Career transitioners looking to get into Customer Success from other fields

  • People who want someone else to do the work for them

  • Anyone not ready to invest in their career advancement

  • People looking for quick fixes or overnight success

  • Anyone outside the U.S., UK, or Canada

Our strategies are optimized for these job markets specifically. If you’re in another region, we encourage you to find a coach familiar with your local hiring practices

What You Could Accomplish in the Next 3-4 Months

Instead of:

  • Submitting hundreds of applications with no responses
  • Getting rejected over and over with no real feedback
  • Getting ghosted after interviews
  • Wondering if you’ll ever land a decent role again
  • Accepting whatever low offer comes your way

You could be:

  • Getting outreach from hiring managers who found your optimized profile

  • Having real conversations about roles that aren’t posted anywhere

  • Negotiating $10K-$15K increases over initial offers

  • Landing your next role in 3-4 months instead of 6-12+

  • Feeling confident about your career again

If that’s the future you’ve been craving, your next 3-4 months can start TODAY.

FAQ

Will this work for me?

This program is perfect for experienced Customer Success professionals: Senior CSMs, Managers, Directors, Team Leads, and VPs who are frustrated with traditional job search methods. Our system is super specialized for CS leaders and proven to work in today’s market.

How is this different from other career programs?

We specialize exclusively in Customer Success leadership roles. Our team includes former CS hiring managers who know exactly what companies want. Plus, we teach you how to position yourself for the 80% of roles that never get posted – something generic career coaches can’t do.

How long will it take me to land a job?

You could be getting interviews in as little as two weeks after your resume rewrite. Most people land their role in 3-4 months (the interview process itself takes time). You have access to coaching sessions for up to one year and ongoing support until you get hired.

Why do I have to apply?

We only accept clients we know we can help. By reviewing your background first, we ensure this program will work for your specific situation. If it’s not the right fit, we’ll point you toward resources that are. This protects both your investment and our track record of results.

Do you offer payment plans?

We require full payment upfront. However, the program typically pays for itself through better negotiation alone.

You Deserve to Have Support on Your Job Search

Too many people try to go it alone when it comes to job searching. While you think you’re saving money by doing it yourself, you’re really costing yourself precious time and missed opportunities.

What if you could be making progress in as little as 2 weeks? Getting interviews within a month? Landing your role in 3-4 months instead of struggling for 6-12+?

That’s the reality with the Dream Job Program.

You don’t have to do this on your own. Apply today for a proven system that works. We’d love to support you, and we know we can deliver results.

Ready to Transform Your Job Search?

Here’s what happens when you apply:

  1. Fill out a brief application about your background and goals
  2. If you’re a good fit, we’ll send you a detailed video covering exactly how the program works, what’s included, pricing, and next steps
  3. If we both decide to move forward, you’ll be matched with an experienced CS coach who understands your specific situation
  4. Schedule your first session within days
  5. Start seeing results within weeks