Reviews | Rachel Provan, Provan Success

Reviews

What CS leaders say about working with me

More than 250 leaders have gone through the CS Leadership Academy, and over 200 CS professionals have worked with the Dream Job team. These are their words, pulled from LinkedIn, our community, and the reviews they sent us directly.

51

reviews on this site

5 stars

every rated review

250+

Academy graduates

200+

Dream Job clients

In their words

CS Leadership Academy
“Since implementing this, my CS team has hit 110% NRR and we’re on track to hit 208% by Q4!”
Danielle Gilchrist

Danielle Gilchrist

Sr Director, Customer Success

CS Leadership Academy
“Thanks Rachel, the CSLA course was hugely helpful in my journey and definitely a big contributing factor to this promotion.”
Dan Weber

Dan Weber

Vice President of Customer Success at Bamboo Rose

CS Leadership Academy
“Our revenue is growing so fast we can’t even believe it! My CEO is thrilled and I keep getting pings from others on the Executive team saying ‘You are on fire!’ - that’s all down to this program.”
Ashley Watson

Ashley Watson

VP of Customer Success

CS Dream Job Coaching
“After the program, my updated resume got picked up by a F500 company for the perfect CS leadership job!”
Becca Keen

Becca Keen

Manager, US Customer Success

CS Dream Job Coaching
“They came up to $155K base plus a bonus of $38K!! I negotiated a bit more vacation time too. So we did it!”

Miriam M.

Director of Customer Success

CS Dream Job Coaching
“None of the VP roles I ended up interviewing for were ever listed online. I never would have found this on my own.”

Kevin R

VP of Customer Success

Most of these were posted publicly on LinkedIn or shared in the Academy’s Slack community. The rest came in through our review form. Names and titles are as each person gave them, and some people preferred initials.

Rachel Provan

About Rachel

Rachel Provan has been a CS leader for over 15 years. She’s built and scaled CS departments at companies from seed stage to Fortune 500 — across industries, business models, and market conditions.

The Psychology of Customer Success podcast

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