Reviews
More than 250 leaders have gone through the CS Leadership Academy, and over 200 CS professionals have worked with the Dream Job team. These are their words, pulled from LinkedIn, our community, and the reviews they sent us directly.
51
reviews on this site
5 stars
every rated review
250+
Academy graduates
200+
Dream Job clients
12-week group coaching for CS leaders
For directors, VPs, and heads of CS who are being asked to build a revenue-generating CS department without a playbook.
A third of graduates get promoted or land a better-paying job within six months.
“We’ve beaten our retention target for five straight quarters now, and our NRR is improving consistently.”

Phoebe Vollers
Director of Customer Success
34 reviews
Read the Academy reviews1:1 coaching for CS professionals in a job search
For experienced CSMs and CS leaders who want the right role, faster, at stronger pay.
Clients negotiate an average of $10K to $15K above their first offer.
“In less than 20 days I was able to improve my resume, prep for interviews at several amazing companies and sign with my favorite company!”

Adriana C
Head of Customer Success
16 reviews
Read the Dream Job reviews“Since implementing this, my CS team has hit 110% NRR and we’re on track to hit 208% by Q4!”

Danielle Gilchrist
Sr Director, Customer Success
“Thanks Rachel, the CSLA course was hugely helpful in my journey and definitely a big contributing factor to this promotion.”

Dan Weber
Vice President of Customer Success at Bamboo Rose
“Our revenue is growing so fast we can’t even believe it! My CEO is thrilled and I keep getting pings from others on the Executive team saying ‘You are on fire!’ - that’s all down to this program.”

Ashley Watson
VP of Customer Success
“After the program, my updated resume got picked up by a F500 company for the perfect CS leadership job!”

Becca Keen
Manager, US Customer Success
“They came up to $155K base plus a bonus of $38K!! I negotiated a bit more vacation time too. So we did it!”
Miriam M.
Director of Customer Success
“None of the VP roles I ended up interviewing for were ever listed online. I never would have found this on my own.”
Kevin R
VP of Customer Success
Most of these were posted publicly on LinkedIn or shared in the Academy’s Slack community. The rest came in through our review form. Names and titles are as each person gave them, and some people preferred initials.
Rachel Provan has been a CS leader for over 15 years. She’s built and scaled CS departments at companies from seed stage to Fortune 500 — across industries, business models, and market conditions.
The Psychology of Customer Success podcastWant to be the next one on this page?