CS Leadership Academy Reviews

This course was the best investment to stretch my horizons on what I should be conscious about and where I can take the CS function I've been building for the past 4 years.

As a bonus, the network you build here with your cohort peers is amazing. You can learn so much from so many CS leaders with different backgrounds.

Being a solo full-time CSM at a small company, CS leadership skills are a must. My only regret: not having enrolled sooner.

I came into Rachel’s Customer Success Leadership Academy relatively new to CS leadership and in the middle of building and evolving my department from the ground up. I had plenty of ideas, but was constantly wondering: Am I taking the right steps? What am I missing?

Rachel and the community she's built gave me the clarity, guidance, and validation I needed to keep moving forward with confidence. What I appreciated most was how practical and collaborative the experience was. Rachel always came into our sessions wanting to know what was happening in our worlds, where we were stuck, and how we could use the collective wisdom in the room to work through it. I was able to take so much of what we discussed and immediately apply it to my work.

The community was equally valuable — a supportive, friendly group of CS leaders all trying to get better together. Rachel also continues to evolve the program alongside the rapid changes AI is bringing to CS, which kept the experience incredibly relevant.

Impactful, grounding, and motivating. I walked away a more confident CS leader with greater clarity about what I’m building and how I want to lead. And perhaps the best endorsement I can give: it left me wanting more!

More than two years after taking the CS Leadership Academy, I'm still using what I learned — that's how you know a program works.

Rachel's teaching on moving teams from reactive to proactive, plus the templates, have fundamentally changed how I lead. And it's paying off again right now: as I step into a new role and rebuild a function from scratch, I'm leaning on those frameworks and my own experience to move faster than I ever could have alone.

Most CS teams get trapped measuring activities: EBRs completed, tickets closed and emails sent.

The real shift happens when business impact and ROI is measured. 🎯

I just completed Rachel Provan 🧠's Customer Success Leadership Academy with Provan Success, LLC and it was a masterclass in elevating CS from a reactive function into a strategic revenue driver with measurable impact.

3 key playbooks I’m taking into my next leadership role:
1️⃣ Shift from Activity to Outcomes: True customer health isn't about feature adoption; it’s about provable, measurable ROI aligned with customer business outcomes.
2️⃣ Proactive Revenue Protection: GRR is secured months in advance through structured risk auditing, not last-minute renewal saves.
3️⃣ Building World-Class CS Programs: Elevating customer success from a tactical advisory function to a commercial function, focused on expanding account value.

A huge thank you to Rachel Provan 🧠 for creating such an impactful program and providing actionable frameworks to scale modern CS organizations effectively.

If you're looking to sharpen your CS leadership skills, I highly recommend checking out Provan Success, LLC.

#CourseCompletion #Customersuccess #ProfessionalDevelopment #CSLeadership

Through adopting the frameworks and the mindset, I was able to land myself a new job that got me a 35% raise. I was really blown away by how much ROI immediately was manifested by just completing the course.

The CS Leadership Academy gave me a strong foundation for leading people and building Customer Success organizations. Rachel has a way of making leadership feel practical instead of theoretical, and every session left me with something I could apply immediately. The program helped me become more intentional as a leader, strengthened my confidence, and gave me tools I use every day. More than anything, it changed how I think about developing people, creating accountability, and leading with purpose.

I had a conversation with my Chief Customer Officer last week

And he said, "The way you and I have conversations now -- your strategic focus has just astronomically changed in the past six months!"

I got a job offer yesterday for a very promising job but the salary vs what they want this person to do don't align. So I rejected it as I'm actually waiting for ANOTHER job offer today that will give me a ~40% raise. ALL THANKS TO THIS COURSE!

UPDATE: I GOT THE JOOOOOB!!!!!

My new boss wanted to scrap the CS foundations I'd built over 6 years. I articulated the value of what CS actually does and tied it to the revenue numbers her boss cares about. She approved 95%. It saved our CS program.

Before this program, I often felt like Customer Success was treated as a catch-all—owning anything that “touched the customer” but without the clarity, prioritization, or influence to match the responsibility. I knew our team’s time and focus mattered, but too often that message wasn’t landing.

One of the biggest shifts from the Customer Success Leadership Academy has been learning how to reframe that narrative—both for myself and for the business. Instead of pushing back, I’ve learned to anchor conversations in what matters to others: revenue impact, efficiency, and measurable outcomes. It’s changed how I advocate, how I prioritize, and how I position Customer Success as a growth driver—not just a support function.

I’m seeing real progress in how our team is perceived and how we partner across the organization.

And beyond the frameworks and tools, the network you build is just as valuable. The shared experiences, perspectives, and relationships are something I’ll continue to lean on long after the program.

I enrolled in the CS Leadership Academy to elevate our Success processes and drive greater impact. Through the program, I’ve learned how to scale more efficiently, discovered new ways to engage and lead my team, leveraged AI to increase output without adding resources, strengthened how I communicate with executive leadership, and built valuable connections with other leaders in the industry.

I cannot recommend the CS Leadership Academy enough. Her insights were so practical that I was able to use a specific strategy to ace my interview for a Head of Customer Success position. It clearly impressed my future employer and was a key factor in landing the role.

From mindset shifts to essential 'CS customs' and leadership tactics, the material is incredibly deep. The combination of live sessions and lightning-fast Slack support has given me a massive advantage in my first few months. Best of all, I’m now applying this knowledge with and for my team, using the personnel management techniques I’ve learned to lead them effectively. I am so grateful for this program!

I joined to sharpen my CS leadership skills, get some useful tips and meet new CS folks. And I got everything I was looking for. I wished I'd join earlier as it truly helps elevating the function. I'd probably tackle some challenges faster.

I can only recommend the course. It's definitely worth the price.

This course is exactly what I needed. Having stepped into a leadership role with no formal training prior, it was a bit overwhelming. It was tough to understand where to start and what to focus on.

Rachel's course made it easy to understand where your department is currently in the CS journey (which is the most important part) and how you develop into the next stages. It is clear, easy to follow and most importantly, impactful! I have taken many of the learnings back to my team and manager to drive initiatives quickly and efficiently.

The templates and tools that are provided have been so helpful in my day to day and I am much more organized with my to-do's which allows me to focus on the important items to drive my team forward.

It is easy to be "busy" in the world of CS, but Rachel helps cut through the noise and highlight where you should spend your time and energy. And where to push back and say "no".

I have enjoyed the course and would recommend to any other CS leaders out there (or aspiring leaders). Thank you!

BIG WIN to share -- I'll be starting my new role next week heading up a CS team for a startup! I skipped ahead a few modules to help me prepare for my interviews over the past few weeks and I am confident that utilizing the info and tools helped me get two competing offers to choose from!

“If you’re lucky, you’ll find a teacher. If you’re really lucky, you’ll find a guide.”

Customer Success leadership isn’t something you just pick up on the job. It’s a discipline, a mindset—and often, a lonely seat at the table.

I’ve learned that no matter how many frameworks you master or fires you put out, the real growth comes when someone teaches you how to lead with vision, strategy, and heart.

That’s exactly what I found in the Customer Success Leadership Academy by Provan Success, LLC.

Over the past 12 weeks, we dove deep into:

- Translating business outcomes into customer success metrics
- Creating influence across departments (without positional authority)
- Managing up, down, and across
- Building scalable, repeatable value delivery playbooks
- And most importantly… leading as a guide, not just a doer

This wasn’t a course. It was a turning point.

If you’re navigating CS leadership—or planning to move into leadership—find your mentor. You don’t need to do this alone.

Huge thanks to Rachel Provan and the Provan Success team for building something so thoughtful, actionable, and generous.

Wrapped up Rachel Provan's 12-week Customer Success Leadership Academy — and wow, it's been a game-changer!

Before CSLA, I was stuck in spreadsheets, gut feel, and anecdotal feedback.

CSLA flipped the script:
- Built a Customer Journey Map that actually includes the customer.
- Confirmed my belief that focusing on value over renewals allows to win because revenue follows real impact.
- Moving into a leadership role, nobody taught me how to be strategic, but I now have the tools to better, and it starts as simple as reclaiming your day every day.

One standout resource: the accomplishment tracker — a brilliant tool to help remind yourself of if you've done on those tough days.

CSLA isn't just theory; it's also a community where you will learn from the other participants and share your own experiences.

I can't recommend the CS Leadership Academy enough and have used frameworks and strategies learned from the program daily. I gained practical insights into building a high-performing CS department, leading with confidence, and driving strategic impact—lessons and conversations that truly make a difference in my approach. The opportunity to learn alongside CS professionals across the world from different industries and experience levels made the experience even more enriching. An amazing program for anyone looking to grow as a CS leader!

I’m happy to share that I’m starting a new position as Vice President of Customer Success at Bamboo Rose! Thanks Rachel, the CSLA course was hugely helpful in my journey and definitely a big contributing factor to this promotion.

I cannot overstate how incredible the Customer Success Leadership Academy is! It’s been an incredibly practical resource for me, providing actionable takeaways that I could implement immediately and it really boosted my confidence.

This course has been nothing short of incredible. From the content to the conversation facilitation to the people and experiences you brought together. I can’t wait to revisit modules especially as challenges arise. I now feel like I have a team outside my own org I can confide in, new sounding boards, and new friends.

Joining The Customer Success Leadership Academy and connecting with peers helped me find my voice, build my team, and become more strategic. Now I know customer success is my calling. I'm so passionate about it again!

Since implementing this, my CS team has hit 110% NRR and we're on track to hit 208% by Q4!

Huge ROI with The CS Leadership Academy! Best thing I did for myself this year. It was one of the highlights of my professional year and definitely help me get the new gig!

This program changed how I lead. It helped me build a system that drives revenue through outcomes, not upsells, and finally speak the same language as our exec team.

Here’s what you’ll learn over 12 weeks:
- Build a CS org that drives revenue through real customer outcomes
- Get executive buy-in without losing your team’s purpose
- Create clarity, confidence, and alignment between CS and the C-suite

If you’ve ever felt like leadership doesn’t “get” what CS really does — this program will change that.

I’ve seen leaders walk out of it with new playbooks, bigger budgets, and a seat at the table they once thought was out of reach.

This course is and has been everything I wished, hoped and needed. So comprehensive, hands on, well structured, easy to understand. The contacts I have made are invaluable and the depth of my business and CSM understanding has multiplied by 100. If anyone is looking at this thinking: does that make sense for me? Please reach out and I would love to share my experience in depth. This is absolutely the best spent money and the best decision for anyone aspiring to become a great leader in Customer Success!

I started a new role 3 weeks ago and they were seemingly impressed with my interview performance and offered me a completely different position, placing me on their senior CS leadership team. I owe a TON of credit to the CSLA modules, which I watched repeatedly to prepare for my final interviews. It’s been tough knowing exactly how to apply our more recent learnings in my new role as I am still onboarding, but know that the time will come!

Today I got a raise; this is after the title change that I recently had. I also now have a solid bonus plan that links to CS and real metrics, and I am getting new headcount!

"It helped me build a system that drives revenue through outcomes that lead to upsells repeatedly and finally speak the same language as our exec team."

The results speak for themselves: I built a fully revenue-generating CS program. I was promoted from Sr. Customer Success Manager to Director and now promoted to VP of Customer Success

Here's the truth: We all try to "fake it until we make it," but I knew my limits.

I needed proven playbooks and expert guidance to reach my goals.

None of this would have happened without Rachel's CSLA course.

"We've beaten our retention target for five straight quarters now, and our NRR is improving consistently."

Learning the psychology behind effective collaboration with other departments, ensuring that EVERYONE in the company embodies customer success, is truly transformative! 💪

I had invested myself, but by the end my Sr VP even said “I will pay for it. Because it’s been that much of a benefit to the whole organization.” And they want me to present at board meetings now.

I got out of player coach, and got three additional headcount.

Our revenue is growing so fast we can’t even believe it! My CEO is thrilled and I keep getting pings from others on the Executive team saying “You are on fire!” - that’s all down to this program.