What Is Customer Success Leadership Coaching?
My Customer Success Leadership Coaching program is what I like to call “Coach-sulting”.
A coach will work on mindset, setting goals and encouraging you to achieve them. A consultant will do the work for you.
I combine the two, so that I not only teach you to THINK like a strategic leader, I give you the tools and best practices to get there FASTER.
Who Is Coaching For?
Coaching is for people who are hungry for more. They want to improve faster than they otherwise would on their own. They’ve decided they want to rise to the top quickly and enjoy the recognition, increased compensation, and pride in what they’ve created – and they don’t want to wait.
Whether you’re a CS Leader now, or you’re a CSM looking to become one in the near future, Customer Success Leadership Coaching can help you make more progress in three months than you would otherwise make in five years.
I’m Rachel Provan, and I help new customer success leaders get clear on their strategy, productivity, and mindset so they can build revenue-generating Customer Success departments while leading with integrity.
I’ve been in Customer Success for 16 years with the past 14 in leadership.
I’ve built and scaled Customer Success programs across many different sizes and markets.
I know what it takes to make Customer Success work in the real world – even when things aren’t perfect!
And my favorite thing is helping customer success leaders to build the careers of their dreams.
Rachel is a powerhouse. She helped me immensely while I was a first time leader. She is not only knowledgable, she is kind, humble and intentional, and that’s what makes Rachel one of the TOP CS Leaders out there!
– Ashna Patel
“I landed my dream job in 20 days! She helped me to define what was important to me in my career, improve my resume, and prep for interviews.“
– Adriana Corta
“Rachel is an amazing coach. She helped me establish a structure, goals, and action plans that were realistic and achievable. In just a few weeks, I’ve made more progress than I had in six months.”
– Elliot Garner