Become a Top Customer Success Leader!
Nail your Role as a Customer Success Leader!
Learn everything you need to build and scale a revenue-generating Customer Success Department.
Get the Customer Success Strategies, Leadership Techniques and Executive Presence you need to become a respected leader.
Nail your Role as a Customer Success Leader!
Nail your Role as a Customer Success Leader!
Learn everything you need to build and scale a revenue-generating Customer Success Department. Get the Customer Success Strategies, Leadership Techniques and Executive Presence you need to become a respected leader.
AS SEEN IN
HOW I CAN HELP
Level Up Your CS Leadership
Coaching & Services
for Every Stage
Coaching & Services
for Every Stage
Testimonials
“Before The Customer Success Leadership Academy I Felt Like A Huge Imposter. I Was Doubting Myself And Definitely Did Not Have Any Work-Life Balance. I Constantly Felt Undervalued, Unappreciated, And Really Unsatisfied.”
I almost reached the point where I thought, I don’t know if Customer Success is for me anymore… I saw people being so successful and would compare myself – How did they get there? Joining The Customer Success Leadership Academy and connecting with peers helped me find my voice, build my team, and become more strategic.
Now I know customer success is my calling. I’m so passionate about it again!
Christina Smigie, Director of Customer Success
Are you a Customer Success Leader Working Overtime, But Stuck in Reactive Mode?
Are you always putting strategy on hold (just one more time!) for customer emergencies and meetings?
You’re not alone. The fact is, no one teaches you this stuff! That’s why I created The Customer Success Leadership Academy.
A PROVEN PROGRAM DESIGNED TO GIVE YOU:
- A clear framework to build and scale your Customer Success department.
- Master practical Customer Success strategies backed by psychology to achieve measurable results.
- Build unshakeable confidence and overcome imposter syndrome.
- Learn to prioritize effectively and start owning your time.
- Command respect and gain executive buy-in for your Customer Success initiatives.
CUSTOMER SUCCESS LEADERSHIP COACHING, STRATEGY, TEAM LEADERSHIP, PSYCHOLOGY, CUSTOMER SUCCESS LEADERSHIP COACHING, STRATEGY, TEAM LEADERSHIP, PSYCHOLOGY, CUSTOMER SUCCESS LEADERSHIP COACHING, STRATEGY, TEAM LEADERSHIP, PSYCHOLOGY,CUSTOMER SUCCESS LEADERSHIP COACHING, STRATEGY, TEAM LEADERSHIP, PSYCHOLOGY, CUSTOMER SUCCESS LEADERSHIP COACHING, STRATEGY, TEAM LEADERSHIP, PSYCHOLOGY, CUSTOMER SUCCESS LEADERSHIP COACHING, STRATEGY, TEAM LEADERSHIP, PSYCHOLOGY,
ABOUT RACHEL PROVAN
Helping Customer Success Leaders Build World-Class Teams
I’m Rachel Provan, and I help new or struggling Customer Success leaders get clear on their strategy, productivity, and executive presence so they can build revenue-generating Customer Success departments while leading with heart.
I’ve been in Customer Success Leadership for 17 years.
I’ve built and scaled Customer Success programs across many different sizes and markets from Seed stage startups to Fortune 500 companies.
I know what it takes to make Customer Success work in the real world – even when things aren’t perfect!
My greatest reward? Witnessing Customer Success leaders like you thrive and build the careers of your dreams.
Free Resource
The Top 3 Mistakes New Leaders Make
Find out if you’re making these mistakes – and what to do instead to save HOURS each day.
