Customer Success Coaching Packages
with Rachel ProvanCustomer Success is an awesome profession. It’s flexible, it pays really well, and there are a lot of jobs available.
But it’s also a hard industry to achieve your goals.
Because it’s a young profession, there aren’t a lot of well worn paths to success – and even your company might not know what they really want out of CS. That’s where I come in.
As a customer success expert with 17+ years experience in the field, I know what works, and what doesn’t – for every stage of your career – and can help you remove the blockers that keep most customer success professionals stuck working all hours while making no real progress.
If you want to stop learning the hard way and get on the fast track – this is for you.
Get everything you need to build and scale a world-class CS department, lead a rockstar team of CSMs who exceed their targets, and become a respected leader.
Sure, you could try to figure it out on your own – but experience is the most expensive way to learn.
You don’t have to struggle. Choose where you are on your customer success leadership journey, and pick the customer success coaching package that’s right for you.
Dream Job
Get recruiters reaching out to you!
Land your next Leadership role in Customer Success – fast!
Customer Success Leadership Program
Become a World-Class CS Leader
A 3-month intensive group CS leadership program to learn strategy, human-first leadership, and executive presence.
By the Hour
Single and 3-pack sessions for consulting, career advice, help with a challenge at work, or any other Customer Success topic.
How Do I know If Coaching is Right For Me?
Coaching is for people who want more.
They want to improve faster than they otherwise would on their own.
They’ve decided they want to rise to the top quickly and enjoy the recognition, increased compensation, and pride in what they’ve created – and they don’t want to wait.
Why would I work with a coach or join a program? Don't most people figure it out on their own?
Some do, but it takes a lot longer. Think of it like working with a personal trainer – you’re more likely to get results when you work with a professional. In this case, faster results = a better career, less stress, and more money.
Aren’t coaches really expensive?
Yes and no. You can think of it like college or grad school. It’s an investment that helps you be successful and earn more money faster.
It ends up paying for itself – but you have to pay for the knowledge to make that leap.
Additionally, some companies will pay for it using employee development funds since – If it helps you keep even ONE client – they’ve likely more than doubled their investment.
Why should I do this NOW?
Because there’s a cost to doing nothing, even when it doesn’t feel like it.
How much longer are you ok with things staying the same? What are you giving up if they do?
The timing will never be perfect. Leaders take action anyway.
How It Works
Choose a Coaching Package
Whether you’re job hunting, looking to succeed in your role, or could just use some expert advice, there’s something for you.
Book it
Book the right customer success coaching package for you, based on your goals and where you are in your career.
Reach Your Goals
Get the strategies, templates, and support you need to achieve your goals faster than you ever thought possible.
Customer Success Leadership Academy
A three month group coaching program designed to help customer success leaders develop the strategy, leadership skills and executive presence to build a world-class customer success department (and still have a life).
More Details
What’s included:
– 12 weeks of group coaching (1 hour each)
– Learn how to Build and Scale a Revenue-Generating CS Department – set the foundations for durable growth.
– Maturity model assessment of your CS program – and turn-by-turn directions on how to build your department going forward.
– Discover how to tie customer success to revenue to showcase your value – and the value of CS!
– Experience human-first leadership training to create enthusiastic, high-performing employees
– Executive Presence – Ditch the imposter syndrome. Learn the mindset tools you need to make decisions, talk to the C-Suite, and lead with confidence.
– Stop working overtime – and achieve more by learning the right things to prioritize, and what to delegate.
– Tons of templates for customer journey, lifecycle, playbooks, agendas and programs- so you never have to reinvent the wheel
– Avoid the cross-functional landmines that keep most new customer success leaders stuck for years
– Exclusive productivity and organization system – so you can outsource your brain and double your productivity.
What’s next
Join the VIP Waitlist > Join during early enrollment> Become the Impactful Leader you’re meant to be.
Dream Job
Tired of applying to hundreds of roles and never hearing back?
It’s not just you. The truth is, most CS leadership jobs are never posted on job boards these days. The response is just too overwhelming.
My proven approach gets recruiters reaching out to YOU to fill their roles – while everyone else fights for the ones on LinkedIn!
This package has the tools you need to land the Customer Success job of your dreams – whether you’re a Sr. CSM or a seasoned VP!
$1097
Click Here For Details
What’s Included
– 3 coaching sessions
– Elevator Pitch Template
– Make your resume jump out of the pile with “The CS Executive Resume Makeover” (2 revision rounds)
– LinkedIn Profile Optimization – Show up first when hiring managers look for CS Leaders
– How to spot red flags in job descriptions and interviews
– Customer Success Leadership Interview Flashcards (Free with package, $25 value)
– Mock Interview – want the REAL reason you’re not getting the role? Companies don’t give you honest feedback. I will.
– The salary negotiation script and email templates that have increased the initial offer AT LEAST $10K EVERY time.
What’s next
Checkout > Book our 1st call >Send me your resume in Google Docs for me to start reviewing!
(Experienced CS Professionals only. Sr. CSM, Team Lead, Manager, Director, or VP)
One Hour Consulting Session
Need advice from a customer success expert? Book a single session.
Click Here For Details
- Facing a challenge at work?
- Haven’t hired a customer success leader and need some advice for your business?
- Want to run your strategy by a customer success expert?
- Have a CS product you’d like feedback on?
- Want to start a coaching/consulting biz?
This one’s for you!
$447
(single session)
$1197
(pack of 3)
