Customer Success Coaching Packages

1-on-1 Coaching with Rachel Provan

Customer Success is an awesome profession.  It’s flexible, it pays really well, and there are a lot of jobs available.

But it’s also a hard industry to achieve your goals.

Because it’s a young profession, there aren’t a lot of well worn paths to success – and even your company might not know what they really want out of CS.  That’s where I come in.  

As a customer success expert with 15+ years experience in the field, I know what works, and what doesn’t – for every stage of your career – and can help you remove the blockers that keep most customer success professionals stuck.

If you want to stop learning the hard way and get on the fast track – this is for you.

Together, we’ll map out what you’re trying to achieve, and I’ll give you a customized plan for how to get there – using practical insights, templates, and mindset strategies so you can go forward thinking like a customer success leader.

Sure you could try to figure it out on your own – but experience is the most expensive way to learn.

You don’t have to struggle on your own.  Choose where you are on your customer success leadership journey, and pick the customer success coaching package that’s right for you.

CSM to Director

1:1 coaching using my proven strategy to get promoted from individual contributor to customer success leader

Dream Job

1:1 coaching to help you land your dream job in customer success – fast!

Whether you’re new to the industry or a seasoned VP!

 

Customer Success Leadership Training

Become irreplaceable.

A 3-month customer success leadership program to learn strategy, human-first leadership, and work/life balance.

By the Hour

Single sessions for consulting, help with a challenge at work, or any other Customer Success topic.

How Do I know If Coaching is Right For Me?

Coaching is for people who want more.

They want to improve faster than they otherwise would on their own.

They’ve decided they want to rise to the top quickly and enjoy the recognition, increased compensation, and pride in what they’ve created – and they don’t want to wait.

Why would I work with a coach? Don't most people figure it out on their own?

A lot of them do, but it takes a lot longer.  Think of it like working with a personal trainer – you’re more likely to get results when you work with a professional.  In this case, faster results = a better career, less stress, and more money.

Aren’t coaches really expensive?

Yes and no. You can think of it like college or grad school. It’s an investment that helps you be successful and earn more money faster.

It ends up paying for itself – but you have to pay for the knowledge to make that leap. 

 

Additionally, most companies will pay for it using employee development funds since it will help the business overall. 

(Psst – I have a template you can use to request this!)

Why should I do this NOW?

Because there’s a cost to doing nothing, even when it doesn’t feel like it. 

That cost is time. 

How much longer are you ok with things staying the same?  What are you giving up if they do?  

That’s how you figure out what time is right.

How It Works

Schedule a Free 1:1

We’ll discuss what your goals are and the biggest obstacles you’re experiencing, and determine the best customer success coaching package for you.

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Choose a Coaching Package

Book the right customer success coaching package for you, based on your goals and where you are in your career.

Reach Your Goals

Get the templates, strategies, and support you need to achieve your goals faster than you ever thought possible.

 New Customer Success Leadership Coaching Program

A three month 1:1 coaching program designed to help customer success leaders develop the strategy, leadership skills and mindset to build a world-class customer success department (and still have a life).  

$3,000

(payment plan available)

More Details

What’s included:

– 12 weeks of 1:1 coaching (1 hour each)

–  Customer Success maturity model assessment – and a simple guide to outline next steps

– Learn how to  tie customer success to revenue and showcase your value.

– Experience human-first leadership training to create enthusiastic, high-performing employees

– Mindset work – gain the executive presence you need to make decisions, talk to the C-Suite, and lead with confidence.  

– Work/Life balance plan

– Tons of templates – so you don’t have to reinvent the wheel

– Avoid the pitfalls that keep most new customer success leaders stuck for years

– Free productivity and organization system – so you can be twice as effective in half the time. ($150 value) 

What’s next

Book a consult > Book your first session > Checkout>Become irreplaceable.

Dream Job

Get a high-paying job you love with the work/life balance you’re looking for. 

All the tools you need to land the Customer Success job of your dreams – whether you’re just starting out or are a seasoned VP!  

  $950  

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What’s Included

– 3 coaching sessions

– Elevator Pitch Template

– Resume review (2 revision rounds)

Customer Success Leadership Interview Flashcards (Free with package, $25 value)

– Interview Prep – including presentation review

– The salary negotiation script I used to increase the initial offer AT LEAST $10K every time.

CSM to Director

1:1 coaching using my Provan Success Map to go from individual contributor to manager.

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What’s included:

– 2 coaching hours covering:

– Skills assessment – discover the skills you need to develop to become a customer success leader

– Skills gap analysis – find out what you don’t know

– Development plan – get resources and guidance in how to develop any missing skills

Fail-proof email templates, presentation and strategy to get your boss to promote you – even if there’s no open position.

What’s next

Book our 1st call >Checkout > Book 2 coaching sessions> Land your new position!

One Hour Consulting Session

Need advice from a customer success expert?  Book a single session.

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  • Facing a challenge at work?
  • Haven’t hired a customer success leader and need some advice for your business?
  • Want to run your strategy by a customer success expert?
  • Want to start a coaching/consulting biz?

This one’s for you!

customer success coaching package
customer success leadership

Still Have Questions?