I’m a Top 50 Customer Success Leader, LinkedIn influencer, and Coach.
I have been in Customer Success leadership for over 14 years, and I remember the first time I stepped into that role. I was so excited!
Until I realized that it was an entirely different job from the one I had before — and no one had trained me for the new one.
I was great with customers, but when it came to strategy and people management, I was making it up as I went along.
I didn’t know when to zoom out on strategy or how to get the most out of my team. I was working so hard but making so little progress and I was beyond frustrated.
I’m happy to say that a decade later, I love being a Customer Success leader! I’m confident in my abilities – no imposter syndrome here – and I genuinely love what I do.
The thing is – it took a long time to get here. I loved the role but I struggled with so many challenges for years, when I could have been thriving if someone had just given me a roadmap.
- Tying CS to Revenue
- Using data to drive my strategy
- How to delegate without sacrificing quality or overloading my team.
- The confidence to stand up for my ideas and set healthy boundaries.
- How to earn what I was worth
I had a couple of great mentors and coaches later on who helped me advance as much in six months as I did in five years.
As my career evolved, I found that my employees were thriving and becoming ready to “graduate” to director positions of their own – and thriving once they got there.
It was my favorite thing.
That’s why I started Provan Success.
If you’re a new customer service leader, or even if you’re just anticipating being in a leadership role soon, I know how hard it can be to feel like you have what it takes to step into that role.
I can help you get the tools and abilities you need to step into the role with confidence and build an amazing Customer Success department.
At Provan Success Coaching, I help you develop the tools, strategies, and vision needed to go from first-time manager to confident leader.
Let’s make your leadership vision a reality.
My services include one-on-one coaching as well as a growing number of affordable online tools and resources.