Become a World-Class CS Leader with the CS Leadership Academy!
If you’re a CS leader working overtime but not making progress, chances are…
You’re spending your time on the wrong things.
If you’re always putting projects on hold (just one more time!) for customer emergencies —
You’re probably making these 3 mistakes.
Rachel Has Been Featured In:
I’m Rachel Provan, and I help new Customer Success leaders get clear on their strategy, productivity, and executive presence so they can build revenue-generating Customer Success departments while leading with heart.
I’ve been in Customer Success Leadership for 15 years.
I’ve built and scaled Customer Success programs across many different sizes and markets from seed stage to Fortune 500.
I know what it takes to make Customer Success work in the real world – even when things aren’t perfect!
And my favorite thing is helping customer success leaders to build the careers of their dreams.
The Top 3 Mistakes New Customer Success Leaders Make
If you’re a New Customer Success Leader:
Don’t miss this!
Find out if you’re making these mistakes – and what to do instead to save HOURS each day.