Customer Success Leadership Coaching

If you’re a CS leader working overtime but not making progress, chances are…

You’re spending your time on the wrong things.

If you’re feeling overwhelmed

You’re probably making 3 common mistakes…

Customer Success Leadership Coaching
Put Your Career on the Fast Track

Whether you’re a new Customer Success Leader or looking to become one…

You can develop the skills, strategies, and vision needed to go from first-time manager to confident leader with Customer Success Leadership coaching – using practical approaches that work in the real world.

I'll give you proven strategies that help you

Showcase your value as a leader - and the value of Customer Success

Create a step by step plan to achieve your goals

Close your laptop at five, knowing you made measurable progress

Dream Job

1:1 coaching to help you land your dream job in Customer Success – Fast!

CSM to Director

1:1  coaching using my proven strategy to go from CSM to Director 

Customer Success Leadership Coaching

1:1 coaching to build a world class customer success department that scales – be an inspiring boss, and still have a life!


Need a customer success expert? Whether you need consulting on customer success strategy, career advancement, or leadership, I’m ready to help.

What Is Customer Success Leadership Coaching?

My Customer Success Leadership Coaching program is what I like to call “Coachsulting“.

A coach will work on mindset, setting goals and encouraging you to achieve them.  A consultant will do the work for you. 

I combine the two, so I give you the tools and best practices to achieve results FAST – while teaching you to think like a world-class CS leader on your own.

Who Is Coaching For?

Coaching is for people who are hungry for more. They want to improve faster than they otherwise would on their own. They’ve decided they want to rise to the top quickly and enjoy the recognition, increased compensation, and pride in what they’ve created – and they don’t want to wait.

Whether you’re a CS Leader now, or you’re a CSM looking to become one in the near future, Customer Success Leadership Coaching can help you make more progress in three months than you would otherwise make in five years. 

About Me

I’m Rachel Provan, and I help new customer success leaders get clear on their strategy, productivity, and mindset so they can build revenue-generating Customer Success departments while leading with integrity.

I’ve been in Customer Success Leadership for 14 years.

I’ve built and scaled Customer Success programs across many different sizes and markets from seed stage to Fortune 500.

I know what it takes to make Customer Success work in the real world – even when things aren’t perfect!  

And my favorite thing is helping customer success leaders to build the careers of their dreams.


Rachel is a powerhouse. She helped me immensely while I was a first time leader. She is not only knowledgable, she is kind, humble and intentional, and that’s what makes Rachel one of the TOP CS Leaders out there!

– Ashna Patel

ashna patel

I landed my dream job in 20 days! She helped me to define what was important to me in my career, improve my resume, and prep for interviews.

– Adriana Corta



adriana corta testimonial

“Rachel is an amazing coach. She helped me establish a structure, goals, and action plans that were realistic and achievable. In just a few weeks, I’ve made more progress than I had in six months.”

– Elliot Garner


elliot garner

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