Customer Success Leadership Coaching
If you’re a CS leader working overtime but not making progress, chances are…
You’re spending your time on the wrong things.
If you’re feeling overwhelmed
You’re probably making 3 common mistakes…
I’m Rachel Provan, and I help new customer success leaders get clear on their strategy, productivity, and mindset so they can build revenue-generating Customer Success departments while leading with integrity.
I’ve been in Customer Success Leadership for 14 years.
I’ve built and scaled Customer Success programs across many different sizes and markets from seed stage to Fortune 500.
I know what it takes to make Customer Success work in the real world – even when things aren’t perfect!
And my favorite thing is helping customer success leaders to build the careers of their dreams.
Rachel is a powerhouse. She helped me immensely while I was a first time leader. She is not only knowledgable, she is kind, humble and intentional, and that’s what makes Rachel one of the TOP CS Leaders out there!
– Ashna Patel
“I landed my dream job in 20 days! She helped me to define what was important to me in my career, improve my resume, and prep for interviews.“
– Adriana Corta
“Rachel is an amazing coach. She helped me establish a structure, goals, and action plans that were realistic and achievable. In just a few weeks, I’ve made more progress than I had in six months.”
– Elliot Garner