I’m Rachel Provan

Customer Success Leadership Coaching

– For the Real World

 

Top 3 Mistakes New Customer Success Leaders Make
Helping You Achieve Success

Whether you’re a new Customer Success Leader or looking to become one…

You can develop the skills, strategies, and vision needed to go from first-time manager to confident leader with Customer Success Leadership coaching – using practical  approaches that work in the real world.

I'll give you proven strategies that help you

Showcase your value as a leader - and the value of Customer Success

Create a step by step plan to achieve your goals

Close your laptop at five, knowing you kicked ass.

Dream Job

1:1 coaching to help you land your dream job in Customer Success – Fast!

CSM to Director

1:1  coaching using my proven strategy and templates to go from CSM to Director 

New Customer Success Leader Program

Learn to set strategy, remove obstacles, lead with integrity, and still have a life.

Advice

Need a CS expert? Whether you need consulting on CS strategy, or need a quick negotiating session, I’m ready to help.

What Is Customer Success Leadership Coaching?

My Customer Success Leadership Coaching program is what I like to call “Coach-sulting”.

A coach will work on mindset, setting goals and encouraging you to achieve them.  A consultant will do the work for you.  I combine the two, so that I not only teach you to think like a strategic leader, I give you the tools and best practices to get there faster.

Who Is Coaching For?

Coaching is for people who are hungry for more. They want to improve faster than they otherwise would on their own. They’ve decided they want to rise to the top quickly and enjoy the recognition, increased compensation, and pride in what they’ve created – and they don’t want to wait.

Whether you’re a CS Leader now, or you’re a CSM looking to become one in the near future, Customer Success Leadership Coaching can help you make more progress in three months than most make in years. 

About Me

I’m Rachel Provan, and I help new Customer Success leaders get clear on their strategy, productivity, and mindset so they can build revenue-generating Customer Success departments while leading with integrity.

I’ve been in Customer Success for over 15 years with the past 10 in leadership.  

I’ve built and scaled Customer Success programs at a diverse group of organizations among different sizes and markets.

I know what it takes to make Customer Success work in the real world – even when things aren’t perfect!  

And my favorite thing is helping Customer Success leaders of the future  (Psst – that’s you!) to build the careers of their dreams.

Testimonials

I landed my dream job in 20 days! She helped me to define what was important to me in my career, improve my resume, and prep for interviews.

– Adriana Corta

“Rachel was a huge help to me as a new Customer Success Leader. She gave me the structure I needed to focus on my top priorities and it helped me feel much more confident in my role.”

– Layla Keith

“Rachel is an amazing coach. She helped me establish a structure, goals, and action plans that were realistic and achievable. In just a few weeks, I’ve made more progress than I had in six months.”

– Elliot Garner

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