Want to teach CSMs to sell? It might not be that easy. Here’s why: Most customer success managers hate sales. They see it as sleazy and manipulative, and not in line with what Customer Success is there to do. CS tends to see itself as...
Giving negative feedback can seem like a lose/lose situation. If you call out your employee for doing something wrong, they’re likely to (at best) get defensive or (at worst) quit. And if you talk yourself into believing that their issues “aren’t...
Employee engagement is nothing short of magic. It can double – even triple the impact of your customer success team. Here’s what it is, and how to create engaged employees—the kind who love to come to work and give it their all. What is Employee...
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