People Managment Archives - Provan Success

5 Easy Steps to Teach CSMs to Sell – Without Selling Their Souls

by Rachel Provan | Sep 23, 2022 | People Managment, Strategy

Want to teach CSMs to sell? It might not be that easy. Here’s why: Most customer success managers hate sales. They see it as sleazy and manipulative, and not in line with what Customer Success is there to do. CS tends to see itself as...

How to Give Negative Feedback – Without Killing Morale

by Rachel Provan | Jul 9, 2022 | People Managment

Giving negative feedback can seem like a lose/lose situation. If you call out your employee for doing something wrong, they’re likely to (at best) get defensive or (at worst) quit. And if you talk yourself into believing that their issues “aren’t...

5 Easy Secrets to Employee Engagement

by Rachel Provan | Jun 30, 2022 | People Managment

Employee engagement is nothing short of magic. It can double – even triple the impact of your customer success team. Here’s what it is, and how to create engaged employees—the kind who love to come to work and give it their all. What is Employee...