Resources & Blog
Resources
& Blog
Strategies and Tools for New Managers
RESOURCES & FREEBIES
Nail your first 30 days, Boost Productivity & Track Achievements
Master Interviews, Track Achievements, & Boost Productivity
Accomplishment Tracker
Your fast-track to raises and promotions!
The Focus Formula
Protect your calendar and make progress every day!
Delegation Worksheet
Stop trying to do it all!
RESOURCES & FREEBIES
BLOG
VP of Customer Success Career Path (Complete Guide for 2026)
VP of Customer Success Career Path: What It Actually Takes [...]
Read This Before You Buy a Customer Success Tool (2026)
Looking to buy a customer success tool? WAIT!!! There [...]
Why You Should Be A/B Testing in Customer Success
It honestly boggles my mind that A/B testing hasn't made [...]
Building a Customer Journey Map: A Step-by-Step Guide for Customer Success
What Is a Customer Journey Map in Customer Success? A [...]
Customer Advocacy: How to Turn Your Customers Into Brand Ambassadors
Customer advocacy is the act of publicly supporting a company [...]
5 Simple Steps To Setting Boundaries in Customer Success
You’re a Customer Success leader. You want to help. You’re [...]
Customer Segmentation – The Next Level of Customer Success
If you've been in the world of SaaS for any [...]
Customer Usage Data can Supercharge Your Customer Journey
Customer usage data can seem intimidating. As Customer Success professionals, [...]
Here’s What Happens When you Stop Complaining For 3 Days
The harder leadership challenge I’ve ever done? A 3 day [...]
5 Questions to Uncover Red Flags in CS Leadership Interviews
Red flags are easy to ignore. Especially when you REALLY [...]
This Accomplishment Tracker is my Ultimate Career Hack
An accomplishment tracker is the single most powerful tool you [...]
How to Give Negative Feedback – Without Killing Morale
Giving negative feedback can seem like a lose/lose situation. If [...]
5 Easy Secrets to Employee Engagement
Employee engagement is nothing short of magic. It can double [...]
Featured Publications
Articles
→ Top 50 Women Leaders in Customer Success 2022 – SmartKarrot → Transitioning From Peer to Manager – CS Insider → Are You Helping – Or Micromanaging? – CS Insider
Webinars/Podcasts
→ CSM to Director Career Path – Success League Radio
→ Navigating Your Career in Customer Success – Gainsight Game Changers
→ How to Chart Your Own Career Path in CS – Customer Success Network
